Making products for policymaking: the value of user experience

Designing a regulatory framework holds different challenges than the ones in product and service design. But even if the outcomes necessarily differ for policy and product (or service) development, lessons can be learned from the respective process, as we come to see policymaking as a design science. Focusing on what is meaningful to those affected by the policy could have meaningful implications in terms of the resulting user experience. See how in my blog on Facebook’s Trust, Transparency and Control Labs website.

Photo by Benjamin Davies on Unsplash